GENERAL TERMS AND CONDITIONS OF SALE — HANGORA
Last update: September 27, 2026
Article 1 — Purpose
These General Terms and Conditions of Sale ("GTC") govern the sale of products by Hangora, operated by Aziz Yusuf KARA, to consumers through the Hangora website.
Any order placed on the site implies acceptance of these GTC.
The applicable GTC are those in effect at the time the order is confirmed.
Article 2 — Seller Identity
The seller is:
Hangora
Sole proprietorship under the micro-enterprise regime
Operator: Aziz Yusuf KARA
53 rue de la Poudrette
69120 Vaulx-en-Velin
France
Email: azizyusufkara@proton.me
Article 3 — Products
The products offered for sale are presented on the site with their essential characteristics.
Hangora strives to present the products as accurately as possible.
However, photographs and visual representations of the products may show slight differences from the product received, particularly due to screen display settings or normal manufacturing variations.
The customer is invited to carefully consult the product description before placing an order.
Article 4 — Pricing
Product prices are indicated in euros.
The applicable price is the one displayed on the site at the time the customer confirms their order.
Any additional costs, including shipping fees, are indicated to the customer before final confirmation of the order.
No additional sum may be requested from the customer that was not clearly indicated before the conclusion of the order.
Article 5 — Order
To place an order, the customer selects the desired product(s) and adds them to their cart.
The customer may verify and modify their order information before payment.
Before final confirmation, the customer must specifically verify:
- the products selected;
- the quantities;
- the delivery address;
- the total price;
- any shipping fees.
Final confirmation of the order entails an obligation to pay.
The customer receives an order confirmation by email.
Article 6 — Payment
Payment is made via the payment methods offered on the site at the time of the order.
The order is processed after payment confirmation.
Banking information is processed by the payment providers used by the store in accordance with their own security and confidentiality terms.
Hangora will never request the customer's password or full credit card details by email.
Article 7 — Delivery
Products are delivered to the address provided by the customer during the order.
Countries served, shipping fees, and delivery times are indicated before the order is confirmed.
Delivery countries: [TO BE COMPLETED]
Preparation time: [TO BE COMPLETED]
Estimated delivery time: [TO BE COMPLETED]
Shipping fees: [TO BE COMPLETED]
Hangora must provide the consumer with a delivery time or date in accordance with the rules applicable to distance selling.
In the absence of a specified time or date, the legal rules regarding the maximum delivery time apply.
Article 8 — Late Delivery
In the event of a late delivery, the customer is entitled to the rights provided by the Consumer Code.
When legal conditions are met, the customer may, among other things, ask Hangora to deliver within a reasonable additional period.
Consumer rights regarding delivery cannot be waived by these GTC.
Article 9 — Right of Withdrawal
In accordance with the provisions applicable to distance contracts, the consumer generally has a period of 14 calendar days to exercise their right of withdrawal without having to justify their decision.
For the sale of goods, this period begins upon receipt of the item by the consumer or by a third party designated by them.
The customer may exercise their right of withdrawal by sending a clear statement expressing their decision to:
The customer may use the standard withdrawal form provided at the end of these GTC, but its use is not mandatory.
Article 10 — Product Returns
After communicating their decision to withdraw, the customer generally has a period of 14 days to return the product.
Return address: [TO BE COMPLETED]
Practical return instructions will be communicated to the customer after receipt of their request when necessary.
Return shipping costs
[TO BE COMPLETED]
If return shipping costs are the customer's responsibility, they will be informed of this before the sale is concluded, in accordance with applicable rules.
Article 11 — Condition of Returned Products
The customer is liable for any depreciation of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and proper functioning.
The customer must therefore handle and store the product with reasonable care during the withdrawal period.
Article 12 — Refund
In the event of a valid exercise of the right of withdrawal, Hangora will refund the sums paid by the customer in accordance with regulations.
The refund includes initial shipping costs corresponding to the standard delivery method offered by Hangora.
Any additional costs resulting from the customer's choice of a more expensive delivery method than the standard one are not necessarily refundable.
The refund will be issued no later than 14 days following the notification of the withdrawal decision, subject to the conditions legally allowing for the withholding of the refund until the goods are recovered or proof of shipment is received.
The refund is made using the same payment method as that used during the transaction, unless the customer expressly agrees to another method.
Article 13 — Exceptions to the Right of Withdrawal
The right of withdrawal does not apply in cases provided for by law.
This may particularly concern certain goods made to the consumer's specifications or clearly personalized, as well as other legally excluded categories.
When an exception applies to a product, the corresponding information will be communicated to the customer before the sale is concluded.
Article 14 — Legal Guarantees
All products sold by Hangora benefit from applicable legal guarantees.
The consumer specifically benefits from:
the legal guarantee of conformity, under the conditions provided for by articles L.217-3 et seq. of the Consumer Code;
and
the legal guarantee against hidden defects, under the conditions provided for by articles 1641 et seq. of the Civil Code.
These guarantees apply independently of any commercial guarantee.
Article 15 — Defective or Non-conforming Product
If the customer believes the product received is defective, damaged, or does not conform to their order, they must contact Hangora:
It is recommended to provide:
- the order number;
- a description of the problem;
- photographs or videos, where necessary, to demonstrate the problem.
Hangora will examine the request in accordance with applicable legal guarantees.
Article 16 — Customer Service
For any questions regarding an order, a product, or a complaint:
Email: azizyusufkara@proton.me
Phone: [TO BE COMPLETED]
Article 17 — Consumer Mediation
In the event of a dispute, the consumer must first contact Hangora to seek an amicable solution.
In accordance with applicable rules, the consumer may, under the conditions provided for by regulation, use a consumer mediator free of charge.
Consumer mediator: [TO BE COMPLETED AFTER REGISTRATION]
Address: [TO BE COMPLETED]
Website: [TO BE COMPLETED]
⚠️ Do not put this section online yet as it is without choosing your mediator. The professional must allow the consumer to identify the mediator they are subject to.
Article 18 — Personal Data
Personal data collected during orders is processed in accordance with Hangora's Privacy Policy, accessible on the site.
Article 19 — Intellectual Property
The contents of the Hangora site are protected when they benefit from intellectual property protection.
Any unauthorized use that may infringe upon the rights of their holders is prohibited.
Article 20 — Governing law
These T&Cs are subject to French law.
Where the customer is a consumer residing in another state, the mandatory protective provisions they benefit from under the applicable law may continue to apply.
MODEL WITHDRAWAL FORM
To the attention of:
Hangora
Aziz Yusuf KARA
53 rue de la Poudrette
69120 Vaulx-en-Velin
France
Email: azizyusufkara@proton.me
I hereby notify you of my withdrawal from the contract regarding the sale of the good below:
Product: ______________________
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Consumer name: ______________________
Consumer address: ______________________
Date: ______________________
Signature: ______________________
The model withdrawal form is part of the information that the seller must provide to the consumer for distance selling.